Customer FAQs

Your Questions Answered

Customer Section

Using the Kelvin Timber Toolbox Directory

Q: What does “Kelvin Timber Verified” mean?

A “Kelvin Timber Verified” badge means the business is an active Kelvin Timber trade customer who has been vetted by us. We check their trade account status and verify they’re a genuine business or sole trader. This does not guarantee the quality of their work — you should still do your own research before hiring.

Q: How do I find a trade in my area?

Use the search bar or browse by category. Narrow results by your location and the type of work you need. Click on a listing to view full business details, photos, reviews, and contact options.

Q: How do I contact a trade?

You can use the “Contact” button on their listing to send an email, start a chat (if enabled), or use the contact details provided. Always keep a record of your conversations in case you need them later.

Q: How do I leave a review?

Go to the business’s listing page and click Leave a Review. Be honest and constructive in your feedback. Any offensive or defamatory reviews will be removed.

Q: What should I check before hiring a trade?

We recommend: Asking for proof of insurance and relevant qualifications. Checking recent work examples. Reading reviews from other customers. Getting a written quote before work begins. Even for “Kelvin Timber Verified” trades, you should always do your own due diligence.

Q: What if I have a problem with a trade I found here?

Raise the issue directly with the trade first — many problems can be resolved quickly. If you believe a listing is misleading, fraudulent, or violates our rules, please report it using the “Report Listing” button or by emailing webmaster@kelvintimber.co.uk Kelvin Timber is not responsible for disputes between customers and trades, but we take rule breaches seriously and will investigate.

Q: How do I report a false or misleading listing?

Click the “Report Listing” button on the listing page, or email us with the details. We aim to review all reports within 48 hours.

BE SAFE It’s Your Responsibility

Safety Checklist

Check Credentials

Although we verify the trades on our website, we have no direct relationship with their work. Always check the tradesperson’s credentials before hiring. We cannot be held liable for any issues.

Get Quotes

Most of our trades offer no-obligation quotes. Always try a few before deciding — ask the right questions and request proof of any previous work. Remember: the cheapest option isn’t always the best, so choose carefully.

Read Reviews

We’ve added reviews on our Toolbox. Many trades will also link their social media or showcase past projects. Please read their reviews and check their work before committing.

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